Privacy Policy

Current as at 21 September 2026

Maat Consulting Limited and its associated property companies (together, “Maat”, “we”, “us” or “our”) are committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information in accordance with the Privacy Act 2020.

This Privacy Policy applies to personal information collected through our website and in connection with the products and services provided by Maat.

What is personal information?

Personal information is information about an identifiable individual. It includes information such as your name, contact details and other information from which you can reasonably be identified.

How we collect your personal information

We generally collect personal information directly from you. We may collect information when you:

  • access or use our website;
  • contact us by telephone, post or email;
  • communicate with our representatives;
  • contract with us or complete forms provided by us;
  • request information or other material from us;
  • participate in surveys or provide feedback; or
  • make an enquiry or complaint.

We may also collect personal information about you from another person or organisation where permitted by law. This may include information obtained from:

  • your authorised representatives, such as your lawyer, accountant, financial adviser or employer;
  • publicly available sources;
  • identity verification and compliance service providers; or
  • other sources where collection is authorised or required by law.

Where we collect personal information about you indirectly, we will take reasonable steps to notify you of the collection as required by Information Privacy Principle 3A of the Privacy Act 2020, unless an exception applies.

Where applicable, we will take reasonable steps to ensure that you are informed:

  • that the information has been collected;
  • of the purpose for which it has been collected;
  • of the intended recipients of the information;
  • of the name and address of the agency collecting and holding the information;
  • if the collection is authorised or required by law, the particular law that applies; and
  • of your rights to request access to and correction of your personal information.

If you provide us with personal information about another person, you should ensure that you have appropriate authority or consent to provide that information to us.

If we are unable to collect information that we reasonably require, this may affect our ability to provide products or services to you.

How we use your personal information

We may use your personal information to:

  • provide products and services to you;
  • communicate with you about our products and services;
  • respond to enquiries and requests for information;
  • administer our relationship with you;
  • provide access to relevant areas or functionality of our website;
  • maintain and update our records;
  • assess and improve our website, products and services;
  • undertake administrative, planning, research and service-development activities;
  • undertake marketing, including direct marketing where permitted by law;
  • process and respond to complaints;
  • verify your identity and meet our legal and regulatory obligations, including obligations relating to anti-money laundering and countering financing of terrorism; and
  • comply with applicable laws, regulations, court orders and lawful requirements of regulators and government authorities.

Sharing your personal information

Where reasonably necessary for the purposes described in this Privacy Policy, we may disclose personal information to:

  • regulators and government agencies;
  • courts, law enforcement agencies and other authorities;
  • applicable dispute resolution schemes;
  • service providers and contractors, including IT providers, mailing and courier providers and payment processors;
  • providers of identity verification and compliance services;
  • professional advisers, including lawyers, accountants, financial advisers, bankers, brokers and consultants;
  • related or associated entities where appropriate; and
  • any other person or organisation where you have authorised us to disclose the information or where disclosure is permitted or required by law.

Storage and security of your personal information

We take reasonable steps to protect personal information against loss, unauthorised access, use, modification or disclosure.

These measures may include electronic and physical security measures, access controls, staff procedures and password protection.

Where personal information is disclosed to an overseas person or organisation, we will comply with the requirements of the Privacy Act 2020 relating to overseas disclosure of personal information.

We retain personal information only for as long as reasonably required for the purposes for which it was collected or as required for legal, regulatory, insurance, taxation, fraud-prevention, dispute-resolution or corporate-governance purposes.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any applicable legal retention requirements and routine IT backup processes.

Website security

Although we take reasonable measures to protect information provided through our website, transmission of information over the internet is not completely secure.

You should take appropriate precautions when providing personal information online.

Cookies and website information

Our website may use cookies and similar technologies to help the website operate effectively and to understand how visitors use the website.

A cookie is a small data file stored on your device when you visit a website.

We may collect information such as:

  • your IP address;
  • the pages you visit and links you select;
  • the date and time of your visit;
  • the website from which you arrived at our website;
  • your browser and device type; and
  • other technical information about your interaction with our website.

We may use this information to:

  • operate and improve our website;
  • understand website traffic and usage;
  • analyse how visitors interact with our website;
  • improve our products and services; and
  • measure the effectiveness of our communications and marketing.

You can control or disable cookies through your browser settings. Disabling some cookies may affect the functionality of the website.

Accessing and correcting your personal information

Under the Privacy Act 2020, you have the right to request access to personal information we hold about you and to request correction of that information.

If we are unable to provide access to, or make a requested correction of, your personal information, we will explain the reason where required by law and advise you of your rights.

To request access to or correction of your personal information, please contact us using the details below.

Privacy concerns and complaints

If you have any questions, concerns or complaints about the way we have handled your personal information, please contact us. We will endeavour to address your concerns promptly.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.

Contact us

For privacy enquiries, access or correction requests, or complaints, please contact:

Maat Consulting Limited

PO Box 301 848

Albany

Auckland 0752

New Zealand

Email: info@maat.co.nz

Phone: 09 414 6078

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations.

The current version of the Privacy Policy will be published on our website.

Applicable law

This Privacy Policy is governed by New Zealand law. Personal information will be collected, used, stored, disclosed and retained in accordance with this Privacy Policy and applicable New Zealand law.