Complaints & Dispute Resolution

Maat Consulting Limited acts as manager for the following property syndicates:

• Todd Park Investments Limited
• Osterley Way Investments Limited
• Cashel Property Investment Limited
• 650 Great South Road Limited
• Fred Thomas Property Investment Limited
• Property Improvements Limited
• Walton Plaza Investments Limited
• Phoenix Drive Property Investments Limited
• 210 Khyber Pass Investments Limited

Making a complaint

If you have a problem, concern or complaint relating to Maat Consulting Limited or any of the property syndicates listed above, please contact us.

We take complaints seriously and will endeavour to resolve your concerns promptly and fairly.

You can make a complaint in writing using the following contact details:

Maat Consulting Limited

PO Box 301 848

Albany

Auckland 0752

Email: info@maat.co.nz

Phone: 09 414 6078

Please provide sufficient information about your complaint to enable us to understand and investigate your concerns.

We will consider your complaint and work with you to try to resolve the matter.

Independent dispute resolution

If you are not satisfied with the outcome of our internal complaints process, or your complaint remains unresolved, you may be able to refer your complaint to the Financial Dispute Resolution Service (FDRS).

FDRS is an independent dispute resolution service and its service is free for consumers.

You can contact FDRS at:

Financial Dispute Resolution Service

Freephone: 0508 337 337

Post: Freepost 231075, PO Box 2272, Wellington 6140

Website: fdrs.org.nz

FDRS can provide guidance on making a complaint and can assist in referring a complaint to a financial service provider.

The financial service provider will generally first have an opportunity to work with you to resolve the complaint. If the complaint cannot be resolved, FDRS may assist the parties to reach an agreed outcome and, where appropriate, may formally determine the complaint.